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Supporting and contesting organizational change

A discursive study on contradictory visions of a change

Näsänen Jaana

In addition to increasing spatial and temporal flexibility, organizations are transforming their traditional office settings to hot-desking office due to pressure to reduce costs and modernize their working practices and external images. Although organizational change has been acknowledged as an interactional accomplishment involving discursive activities, prior studies on spatial change have failed to address the discursive processes of such changes. This dissertation comprises the integrative chapter and three empirical sub-studies that examines the dynamics of spoken interaction when supporting and contesting organizational change. More specifically, the study focuses on analyzing how people within an organization evaluate an ongoing spatial change and how they rhetorically produce their support or resistance to the change. As the main contribution to understanding organizational change, this study highlights attitudes as rhetorical stances when exploring organizational change, following the idea of rhetorical social psychology. Instead of treating resistance as a negative inner attitude and studying ways to overcome such attitudes, this study suggests that resistant talk is a focal part of any discussion about change. Accordingly, it should be integrated in research settings as well as in the development work of an organization. Publications of the Faculty of Social Sciences 71


21 €

  • Julkaisija Valtiotieteellinen tiedekunta (Helsingin yliopisto)
    Julkaisuvuosi 2018
    Sivumäärä 220
    Kieli Suomi
    Sarjat Publications of the Faculty of Social Sciences
    Ulkoasu B5,pehmeäkantinen
    ISBN 9789515132970
    ISSN 2343-273X